Warranty & Repairs

At Vimal Diamond, we stand behind the quality and craftsmanship of our jewelry. We are committed to providing our customers with exceptional service and support, even after the purchase. Our comprehensive warranty and repair services ensure that your cherished pieces remain as beautiful as the day you bought them. Here’s everything you need to know about our warranty and repair policies:

Lifetime Warranty:

Vimal Diamond offers a lifetime warranty on all our jewelry pieces. This warranty covers manufacturing defects in material and workmanship. If your jewelry has a manufacturing defect, we will repair or replace it at no additional cost.

What Our Warranty Covers:

  • Manufacturing defects in materials and workmanship.
  • Loose or missing stones due to craftsmanship issues.
  • Clasp or setting malfunctions.

What Our Warranty Does Not Cover:

  • Normal wear and tear, including scratches, dents, or discoloration.
  • Damage caused by accidents, misuse, or improper care.
  • Loss or theft of the jewelry.
  • Alterations or repairs made by unauthorized third parties.

Repair Services:

If your jewelry requires repair, our skilled artisans and jewelers are here to help. We offer a range of repair services to restore your jewelry to its original beauty, including:

1. Stone Replacement:

Replacing missing or damaged stones with high-quality diamonds or gemstones.

2. Resizing:

Adjusting the size of rings and bracelets for a perfect fit.

3. Refinishing and Polishing:

Restoring the shine and finish of your jewelry.

4. Prong Re-Tipping and Re-Setting:

Ensuring stones are securely set in place.

5. Clasp and Chain Repair:

Fixing or replacing broken clasps and chains.

How to Request a Repair:

1. Contact Us:

Reach out to our customer service team via email or phone to discuss the repair needed. Please provide your order number and a description of the issue.

2. Receive Instructions:

Reach out to our customer service team via email or phone to discuss the repair needed. Please provide your order number and a description of the issue.

3. Ship Your Jewelry:

Securely package your jewelry, including all original packaging and certificates, and clearly write the RAN on the outside of the package. Ship the package using a traceable
and insured shipping method to the address provided by our customer service team.

4. Repair Process:

Once we receive your jewelry, our expert jewelers will assess the repair needed and provide an estimated timeframe for completion. We will keep you updated on the status of
your repair throughout the process.

5. Return Shipping:

After the repair is completed, we will ship your jewelry back to you using a traceable and insured shipping method.

Maintenance Tips:

To keep your Vimal Diamond jewelry looking its best, we recommend regular maintenance and care. Avoid exposing your jewelry to harsh chemicals, and store it in a soft, padded box when not in use. Regular cleaning and inspections can also help maintain its brilliance and integrity.

Contact Us:

If you have any questions about our warranty or repair services, our dedicated customer service team is here to assist you. Feel free to reach out to us via email or phone, and we will be happy to help.

At Vimal Diamond, we are dedicated to ensuring that your jewelry remains a treasured part of your life for years to come. Thank you for choosing Vimal Diamond for your jewelry needs.