FAQ'S
Frequently Asked Question (FAQ'S)
Vimal Diamond is a leading provider of high-quality diamonds, offering a wide range of diamond jewelry including rings, earrings, bracelets, and necklaces.
Our main office is located at 2nd Floor, 2681-83, Vimal Diamond Building, Street No. 2, Beadonpura, Karol Bagh, New Delhi-110005.
You can contact us via email at info@vimaldiamond.com or call us at +91 9811290235. Our customer service team is available Tuesday to Sunday, 11:00 AM to 8:00 PM.
We offer a variety of diamonds including natural and fancy colored diamonds in various cuts, carats, clarity, and color grades.
Yes, all our diamonds come with certification from reputable gemological laboratories such as GIA, IGI, IDT and HRD.
Yes, we offer custom jewelry design services. You can work with our designers to create a unique piece that perfectly matches your vision.
You can place an order directly through our website. Simply select the product you wish to purchase, add it to your cart, and proceed to checkout.
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination.
Delivery times vary depending on the product and your location. Typically, it takes 5-15 business days for standard shipping. Custom orders may take longer.
We offer a 5-day return policy on most items. Custom-made items and engraved pieces may not be eligible for returns. Please refer to our return policy page for detailed information.
To return an item, please contact our customer service team to initiate the return process. Ensure the item is in its original condition and packaging.
Yes, exchanges are possible within the 5-day return window. Contact our customer service team to arrange an exchange.
To keep your diamond jewelry looking its best, clean it regularly with a soft brush and mild soap, avoid harsh chemicals, and store it in a jewelry box when not in use.
Yes, we offer professional cleaning and maintenance services for your diamond jewelry. Contact us to schedule a service appointment.
Yes, we offer complimentary gift wrapping for all orders. You can select this option during checkout.
Absolutely! We offer personal consultations with our diamond experts to help you make the best choice. Schedule an appointment through our website or contact us directly.
Yes, we have a loyalty program that rewards our valued customers with exclusive discounts and offers. Sign up on our website to join.
Subscribe to our newsletter and follow us on social media to stay updated on new arrivals, promotions, and special events.
If you have any other questions, feel free to contact our customer service team. We are here to help!
