At Vimal Diamond, we take pride in the quality and craftsmanship of our jewelry and want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, our easy and hassle-free returns and exchanges process ensures you can shop with confidence. Here’s everything you need to know about our returns and exchanges policy:

Return Policy

1. Eligibility:

You may return any item purchased from Vimal Diamond within 5 days of the delivery date for a full refund or exchange. Items must be in their original, unused condition with all original packaging and certificates.

2. Non-Returnable Items:

Custom-made jewelry, engraved items, and pieces that have been altered or resized are not eligible for return.

3. Return Process:

Step 1:

Contact our customer service team via email or phone to initiate the return process. Please provide your order number and reason for return.

Step 2:

Our customer service team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.

Step 3:

Securely package your item, including all original packaging and certificates, and clearly write the RAN on the outside of the package

Step 4:

Ship the package using a traceable and insured shipping method to the address provided by our customer service team.

4. Refunds

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.

Exchange Policy

Eligibility

You may exchange any item purchased from Vimal Diamond within 5 days of the delivery date. Items must be in their original, unused condition with all original packaging and certificates.

2. Exchange Process:

Step 1:

Contact our customer service team via email or phone to initiate the exchange process. Please provide your order number and details of the item you wish to exchange.

Step 2:

Our customer service team will provide you with an Exchange Authorization Number (EAN) and detailed instructions on how to exchange your item.

Step 3:

Securely package your item, including all original packaging and certificates, and clearly write the EAN on the outside of the package.

Step 4:

Ship the package using a traceable and insured shipping method to the address provided by our customer service team.

3. Processing Exchanges:

Once we receive and inspect the item you wish to exchange, we will process your new order and ship the replacement item to you. If there is a price difference between the exchanged items, our customer service team will provide instructions on how to pay or receive a refund for the difference.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a return, replacement, or repair at no additional cost to you.

6. Contact Us:

If you have any questions or need assistance with returns or exchanges, our dedicated customer service team is here to help. Feel free to reach out to us via email or phone, and we'll be happy to assist you.

At Vimal Diamond, your satisfaction is our top priority. We are committed to providing you with exceptional service and high-quality jewelry that you will cherish for years to come. Thank you for choosing Vimal Diamond for your jewelry needs.